Question 1

How fast can I get my transcript?

Accepted Answer

Standard is 5 to 7 business days, Priority 2 to 3, Rush 24 hours. The clock starts when you approve the quote; approvals after 2:00 pm ET count from the next business day. Files over four hours and multi-day proceedings are quoted with a specific delivery date.

Question 2

Which file formats do you accept?

Accepted Answer

MP3, WAV, M4A, MP4 and MOV, and the audio exports from courtroom recording systems such as FTR, CourtSmart and JAVS. If you only have a player file, tell us and we will walk you through the export. Anything else, send it and we will confirm before starting.

Question 3

How is pricing calculated?

Accepted Answer

By the audio minute, at the rate for the turnaround you choose, rounded to the nearest minute. Surcharges apply for three or more speakers (+$0.25 per minute) and strict verbatim (+$0.35 per minute), and are set at the quote, never added afterwards.

Question 4

How do you keep files confidential?

Accepted Answer

Files are uploaded and stored encrypted on US-based cloud infrastructure. Access is limited per order to the coordinator, the transcriptionist and the reviewer. NDAs are signed before upload on request, and files are deleted 30 days after delivery or sooner if you ask. Every specialist works under a written confidentiality agreement.

Question 5

Do you provide certified transcripts?

Accepted Answer

Every transcript closes with a signed certificate stating that it is a true and accurate transcript of the recording. Whether a transcript prepared from a recording is accepted for filing, and whether the transcriber must be approved by the court, depends on the court's rules. Tell us the court when you order and we confirm before work starts.

Question 6

Do you use speech-recognition software?

Accepted Answer

A first draft may be produced by speech-recognition software running on a business service whose terms prohibit retaining or training on your audio. Every word is then worked against the audio by a legal specialist and checked by a second. Client audio is never sent to consumer AI services or public transcription tools.

Question 7

Will you work in our template or the court's format order?

Accepted Answer

Yes. Send it with the files; we keep it on file for later orders.

Question 8

How do I get started?

Accepted Answer

Request a quote with a few details about the recording, or send up to 15 minutes for a free pilot. You will have a confirmed quote within one business day.

Question 9

What happens when the audio is poor?

Accepted Answer

We tell you at the quote stage, before work starts. In the transcript, anything that cannot be made out is marked (indiscernible) with the time. We never fill in a guess.

Question 10

How do you identify speakers?

Accepted Answer

From the paperwork and the record: the appearances, how people address each other, and voice. A speaker we cannot identify gets a consistent label rather than a name we cannot support.

Question 11

How is your transcript different from a court reporter's?

Accepted Answer

A court reporter takes the record live and certifies it as the officer of the proceeding. We transcribe a recording and certify the transcript's accuracy to that recording. For hearings the court itself recorded, that is the transcript the court orders; for depositions, who may prepare the transcript varies by rule, so ask us with the jurisdiction.

Question 12

Do you transcribe speech in other languages?

Accepted Answer

We note the passage, the language and the time. We do not translate.

Question 13

Can you work under a protective order?

Accepted Answer

Yes. The assigned specialists sign the acknowledgment the order requires before upload.

Question 14

Can you deliver a multi-day proceeding as volumes with one index?

Accepted Answer

Yes: continuous pagination, one consolidated index of witnesses and exhibits, and a certificate per volume or for the set, as the court requires.

Question 15

Do you redact?

Accepted Answer

Where the court's rule or your instruction requires it: minors' names to initials, personal identifiers. Tell us when you order.

Question 16

What if we find an error?

Accepted Answer

Report it within 14 days and we correct it at no charge. Errors on our side are fixed the same business day.

Question 17

Do you offer volume pricing?

Accepted Answer

Firms and agencies with regular monthly work can contact us about a volume agreement, with a named coordinator and their template kept on file.

Question 18

How are scoping and proofreading for court reporters priced?

Accepted Answer

Each job is quoted from the page count, audio length and turnaround. Request a quote with the draft and the audio and you will have a confirmed figure within one business day.

Question 19

Do you work inside CAT software?

Accepted Answer

No. Export your draft to Word or RTF; we return it the same way, with a Track Changes redline.

Question 20

What do you need from us to start?

Accepted Answer

The recording, the caption or notice, the names of the judge or hearing officer, counsel and witnesses, the exhibit list, your template or format order if any, and the deadline. Spellings you already have save a verification step.

Questions, answered.

Questions, answered.

Ready for litigation-ready transcripts you can rely on?